Cocoa Plum Return and Refund Policy

Last updated: August 27, 2026

Thank you for shopping with Cocoa Plum. This Return and Refund Policy explains the eligibility, processes, and timelines for returns, refunds, and exchanges. Please review the guidelines below before submitting a request.

Scope and Contact Information

• For questions about returns, refunds, or exchanges, email us at hello@cocoaplumyoga.com.
• You can also reach our team by phone at (702) 328-2580.
• Our mailing address is Cocoa Plum Yoga, 5953 Mabel Rd, Unit #214, Las Vegas, NV 89110, United States.

Policy Overview

• You may return or exchange eligible items within 90 calendar days from the date your order was delivered.
• Approved returns must be shipped within 7 calendar days of the date your return is approved.
• Returned items are inspected and processed within 7 business days of arriving at our facility.
• Approved refunds generally post to your account within 5–10 business days after processing, depending on your bank or payment provider.
• Return shipping is covered by the customer unless the return is due to a verified Cocoa Plum error or a defective item.

Order Cancellations

• If you need to cancel an order, please contact our customer service team as soon as possible.
• Once an order has been processed or shipped, cancellation may no longer be possible.
• In that case, please follow the return instructions below once the order has been delivered.

Return Conditions

• Eligible items may be returned or exchanged within 90 calendar days from the date of delivery.
• The item must be unused, unworn, unwashed, and unaltered.
• The item must be free from stains, makeup, deodorant, perfume, body odor, pet hair, lint, smoke, and other signs of wear or use.
• The item must have all original tags, labels, hygiene liners, accessories, and packaging attached or included.
• The item must be accompanied by proof of purchase from cocoaplumyoga.com.
• The item must match the item and order information associated with the approved return request.
• Trying an item on briefly for fit is acceptable, provided it remains clean, undamaged, and otherwise meets all return requirements.
• Items worn for exercise, yoga, swimming, photography, events, content creation, or other extended use are not eligible for return or exchange.
• Cocoa Plum may refuse a return or reduce a refund where permitted by law if an item is returned damaged, incomplete, altered, worn, washed, contaminated, or otherwise not in its original condition.

Return Request and Shipment Deadline

• A return or exchange request must be submitted within the 90-day return period.
• Once approved, the item must be shipped within 7 calendar days using the return instructions provided by Cocoa Plum.
• Returns sent without prior authorization may be refused or returned to the sender.

Return Instructions

1. Email hello@cocoaplumyoga.com with your order number, the item you wish to return or exchange, and the reason for your request.
2. If applicable, include the requested size or color, along with clear photographs of the item — particularly if it is damaged, defective, or incorrect.
3. Wait for our team to review your request and, if approved, provide return instructions and the applicable return address.
4. Safely package the item with all required tags, labels, hygiene protection, accessories, and original packaging included.
5. Ship the approved return within 7 calendar days using a reliable, trackable shipping service.

• Please do not send returns to an address shown on the original shipping package unless Cocoa Plum specifically instructs you to do so.
• Packages sent cash on delivery or with postage due will not be accepted.

Return Shipping

• Customers are responsible for all return shipping costs, including returns made due to preference, fit, size, color, or change of mind.
• For exchanges, customers are responsible for shipping the original item back to Cocoa Plum and for any applicable shipping costs on the replacement item.
• We recommend using a trackable and insured shipping service for your return.
• Cocoa Plum is not responsible for returns that are lost, stolen, misdirected, damaged in transit, or delivered to an unauthorized address.
• Original shipping charges, expedited shipping charges, return shipping costs, package protection fees, and similar service charges are non-refundable unless required by law or the return resulted from a verified Cocoa Plum error.

Refund Policy

• Once a returned item is received, it will be inspected to confirm that it meets the requirements of this policy.
• Please allow up to 7 business days after delivery of the return for inspection and processing.
• Approved refunds will be issued to the original payment method.
• After a refund is processed, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.
• You will receive confirmation once your refund has been processed.
• Refunds cannot be issued to a different card, bank account, or payment method.
• If you do not see your refund within the expected timeframe, please check with your bank or payment provider, and contact hello@cocoaplumyoga.com if you need further assistance.

Refund Adjustments

• Promotional discounts will be reflected in the refund amount.
• If returning part of an order causes the remaining order to no longer qualify for a promotion, bundle discount, or minimum-purchase offer, the refund may be adjusted to reflect the terms of that promotion where permitted by law.

Exchange Policy

• Eligible items may be exchanged within the 90-day return period, subject to availability and inspection.
• Exchanges are generally limited to a different size or color of the same product.
• Requests for a different product or style may instead be processed as a return and a new order.
• An exchange item is not reserved until the original item has been received and approved.
• If the requested replacement is unavailable, Cocoa Plum may offer another available option, store credit, or a refund to the original payment method.
• Any applicable price difference and shipping charges must be paid before the replacement item is shipped.
• Each item is generally eligible for one exchange only, unless it arrived defective or incorrect.

Exceptions and Special Cases

Non-Returnable and Final Sale Items

• The following items are not eligible for return or exchange unless they arrived defective, damaged, or incorrect.
• Underwear is non-returnable.
• Swimwear is non-returnable.
• Shapewear is non-returnable.
• Items marked Final Sale, Clearance, or Non-Returnable are non-returnable.
• Gift cards are non-returnable.
• Items without their original tags, labels, packaging, or hygiene protection are non-returnable.
• Items that have been worn, washed, altered, damaged, stained, or contaminated after delivery are non-returnable.
• Free gifts, promotional items, or samples are non-returnable unless otherwise stated.
• Final-sale and non-returnable status will be identified on the applicable product page or before purchase.

Defective, Damaged, or Incorrect Items

• Please inspect your order promptly after delivery.
• If your order arrives visibly damaged or you receive an incorrect item, contact hello@cocoaplumyoga.com within 7 calendar days of delivery.
• Please include your order number with your message.
• Please include clear photographs of the item.
• Please include photographs of the packaging.
• Please include a photograph of the shipping label.
• Please include photographs clearly showing the damage or incorrect item.
• For a manufacturing defect that was not reasonably visible upon delivery, please contact us promptly after discovering the issue and within the applicable return period.
• If the issue is verified, Cocoa Plum will provide an appropriate resolution, which may include a replacement, exchange, refund, or prepaid return label.
• Normal wear and tear, accidental damage, improper care, misuse, alterations, failure to follow care instructions, and damage occurring after delivery are not considered manufacturing defects.
• Nothing in this policy limits any rights or remedies that cannot legally be excluded.

Refused and Undeliverable Orders

• Orders refused at delivery or returned because of an incorrect, incomplete, or undeliverable address may be treated as a return.
• Any actual return shipping charges, carrier fees, or other costs incurred may be deducted from the refund where permitted by law.
• An undeliverable or refused package does not automatically qualify for a full refund.

Lost Packages

• If your package does not arrive within the estimated delivery timeframe, please contact us so we can assist and, where appropriate, initiate an investigation with the shipping carrier.

Free Standard Delivery and Processing Times

• Cocoa Plum offers free standard delivery on qualifying orders.
• Orders are generally processed within 2–5 business days.
• After dispatch, estimated delivery is approximately 5–10 business days, depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
• Delivery dates are estimates unless expressly guaranteed in writing.

Return Abuse and Fraud Prevention

• To keep our 90-day return policy fair and sustainable for all customers, Cocoa Plum may review returns and exchanges for potential fraud or abuse.
• Where permitted by law, Cocoa Plum reserves the right to delay, limit, or refuse a return or exchange when there is reasonable evidence of the activity described below.
• Excessive, unusual, or repeated return activity may be reviewed.
• Returning items after they have been worn or used may be reviewed.
• Purchasing items for temporary use and then returning them may be reviewed.
• Item substitution or counterfeit returns may be reviewed.
• Returning an item different from the item purchased may be reviewed.
• Altered receipts, order information, shipping labels, or return documentation may be reviewed.
• Returning empty packages or packages with missing contents may be reviewed.
• Multiple return requests involving the same item may be reviewed.
• Abuse of promotions, discounts, referral programs, chargebacks, or customer accounts may be reviewed.
• Violations of this policy or other Cocoa Plum terms may be reviewed.
• Cocoa Plum may request additional information reasonably necessary to verify the purchase, the identity of the purchaser, the condition of the item, or the validity of the return.
• This may include photographs, delivery information, payment verification, or government-issued identification where lawful and reasonably necessary.
• A return may be temporarily held while it is reviewed.
• If a return is denied, Cocoa Plum will provide the reason and instructions regarding the item where appropriate.
• Fraudulent activity may result in cancellation of orders, refusal of future transactions, suspension of customer accounts, or referral to the relevant payment provider or authorities.
• These protections will not be used to deny a legitimate claim involving an item that was defective, materially misdescribed, damaged in transit, or incorrectly supplied.

Processing Times

• A return request must be submitted within 90 calendar days of delivery.
• Approved returns must be shipped within 7 calendar days of approval.
• Return inspection takes up to 7 business days after the returned item is delivered to Cocoa Plum.
• Approved refunds are issued to the original payment method after inspection.
• Your bank or payment provider may require an additional 5–10 business days for the refund to appear in your account.

Return Shipping Address

• Please send approved returns to Cocoa Plum Yoga, 5953 Mabel Rd, Unit #214, Las Vegas, NV 89110, United States.
• Do not send returns to any other address unless specifically instructed by Cocoa Plum.

Policy Changes

• Cocoa Plum may update this Return and Refund Policy from time to time.
• The version in effect on the date of purchase will generally apply to that order, unless a change is required by law.

Contact Information

• For assistance with an order, delivery, return, exchange, or refund, email us at hello@cocoaplumyoga.com.
• You can also reach us by phone at (702) 328-2580.
• Our address is Cocoa Plum Yoga, 5953 Mabel Rd, Unit #214, Las Vegas, NV 89110, United States.
• Please include your order number when contacting us so we can assist you efficiently.