Orders
How can I place an order?
You can place an order directly through our website by selecting your preferred products, adding them to your cart, and completing the checkout process.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation email at the email address provided during checkout.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change your order. We cannot guarantee changes or cancellations once an order has entered processing or fulfillment. Once an order has shipped, it will be subject to our Returns and Exchanges Policy.
Payments, Account & Contact
What payment methods do you accept?
We currently accept: American Express (AMEX), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. Available payment methods may vary depending on your location, device, or checkout conditions.
Is my payment information secure?
Yes. Payments are processed through secure payment providers and protected using appropriate security measures. Cocoa Plum does not store or have access to complete credit card details processed through our payment providers.
How is my personal information used?
We use your information to process orders, provide customer support, communicate with you about your orders, improve our website, and provide marketing communications when you have opted in or where otherwise permitted.
Can I unsubscribe from marketing emails?
Yes. You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in the email.
How can I contact Cocoa Plum?
You can contact our customer service team via Email: hello@cocoaplumyoga.com, Phone: +1 702-328-2580, Address: 5953 Mabel Rd, Unit #214, Las Vegas, NV 89110, United States. Our hours are Monday to Friday, 9:00 AM–5:00 PM. We aim to respond to customer inquiries within 48 hours.
Shipping & Delivery
Where do you ship?
Cocoa Plum currently ships throughout the United States. Shipping availability for other destinations, if offered, will be displayed at checkout.
How much does shipping cost?
Standard shipping is $4.99 for orders under $60. Orders of $60 or more qualify for free standard shipping. The free-shipping threshold is calculated after discounts and before taxes and other fees.
How long does shipping take?
Orders placed before our 2:00 PM Eastern Time, Monday–Friday cutoff are normally processed within 1 business day. Standard shipping generally takes approximately 3–4 business days in carrier transit, for an estimated total delivery time of 4–5 business days.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information. Tracking may take up to 48 hours after dispatch to become active.
What should I do if my package is delayed or lost?
First, check your tracking information for the latest updates. If your package appears to be lost or is marked "Delivered" but cannot be located, please contact us within 7 calendar days of the expected or recorded delivery date.
What if my package arrives damaged?
Please contact us within 7 calendar days of delivery and provide your order number and clear photos of the package, shipping label, and damaged product. Please keep all packaging and product contents until we provide further instructions.
Returns & Exchanges
What is your return period?
Eligible items may be returned or exchanged within 90 calendar days from the date your order was delivered.
What condition must my item be in to qualify for a return?
Items must be unused, unworn, unwashed, and unaltered, with all original tags, labels, hygiene liners, accessories, and packaging included. Trying an item on briefly for fit is acceptable as long as it remains clean and otherwise meets our return requirements.
How do I start a return or exchange?
Email hello@cocoaplumyoga.com with your order number, the item you wish to return or exchange, the reason for your request, and any applicable photos. Our team will review your request and provide return instructions if approved.
Who pays for return shipping?
Customers are responsible for return shipping costs for preference, fit, size, color, or change-of-mind returns. If an item is verified as defective, damaged, or incorrect, Cocoa Plum may provide an appropriate resolution, which may include a prepaid return label.
What items cannot be returned?
- Underwear
- Swimwear
- Shapewear
- Final Sale or Clearance items
- Gift cards
- Free gifts, promotional items, or samples
- Items that have been worn, washed, altered, damaged, stained, or contaminated
- Items missing original tags, packaging, or hygiene protection
How long does a refund take?
Returns are generally inspected and processed within 7 business days after delivery to Cocoa Plum. Once approved, refunds are issued to the original payment method. Your bank or payment provider may require an additional 5–10 business days for the funds to appear.
Can I exchange an item for another size or color?
Yes. Eligible items may generally be exchanged for a different size or color of the same product, subject to availability. Each item is generally eligible for one exchange only.