At Cocoa Plum, we want you to feel completely comfortable with every purchase. We proudly offer a 90-day return and exchange period, subject to the eligibility requirements below.
90-Day Return and Exchange Period
Eligible items may be returned or exchanged within 90 calendar days from the date your order was delivered.
A return or exchange request must be submitted within the 90-day period. Once your request is approved, the item must be shipped within 7 calendar days using the return instructions provided by Cocoa Plum.
Returns sent without prior authorization may be refused or returned to the sender.
Return Eligibility
To qualify for a return or exchange, an item must:
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Be unused, unworn, unwashed, and unaltered.
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Be free from stains, makeup, deodorant, perfume, body odor, pet hair, lint, smoke, and other signs of wear or use.
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Have all original tags, labels, hygiene liners, accessories, and packaging attached or included.
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Be returned with proof of purchase from cocoaplumyoga.com.
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Match the item and order information associated with the approved return request.
Trying an item on briefly for fit is acceptable, provided it remains clean, undamaged, and otherwise meets all return conditions.
Items that have been worn for exercise, yoga, swimming, photography, events, content creation, or other extended use are not eligible for return or exchange.
Cocoa Plum may refuse a return or reduce a refund where permitted by law if an item is returned damaged, incomplete, altered, worn, washed, contaminated, or otherwise not in its original condition.
Starting a Return or Exchange
To request a return or exchange, email hello@cocoaplumyoga.com and include:
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Your order number.
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The item you wish to return or exchange.
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The reason for the request.
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The size or color requested, if applicable.
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Photographs, if the item is damaged, defective, incorrect, or otherwise requires review.
Return instructions and the return address will be provided after your request is approved.
Please do not send returns to an address shown on the original shipping package unless Cocoa Plum specifically instructs you to do so.
Return Shipping
Customers are responsible for all return shipping costs, including returns made for preference, fit, size, color, or change of mind.
For exchanges, customers are responsible for the cost of shipping the original item back to Cocoa Plum and any applicable shipping cost for sending the replacement item.
We recommend using a trackable and insured shipping service. Cocoa Plum is not responsible for returns that are lost, stolen, misdirected, damaged in transit, or delivered to an unauthorized address.
Return shipping charges and original shipping charges are non-refundable unless the return is the result of a verified Cocoa Plum error or the item was defective when delivered.
Packages sent cash on delivery or with postage due will not be accepted.
Exchanges
Eligible items may be exchanged within the 90-day period, subject to availability and inspection.
Exchanges are generally limited to a different size or color of the same product. Requests for a different product or style may be processed as a return and a new order.
An exchange item is not reserved until the original item has been received and approved. If the requested replacement is unavailable, we may offer another available option, store credit, or a refund to the original payment method.
Any price difference and applicable shipping charges must be paid before the replacement item is shipped.
Each item is generally eligible for one exchange only. An exchanged item may not be exchanged again unless it arrived defective or incorrect.
Refunds
Once a return is received, it will be inspected to confirm that it meets this policy.
Please allow up to 7 business days after delivery of the return for inspection and processing. Approved refunds will be issued to the original payment method.
After a refund is processed, your bank or payment provider may require an additional 5–10 business days to post the funds to your account.
Original shipping charges, expedited shipping charges, return shipping costs, package protection fees, and similar service charges are non-refundable, except where required by law or where the return resulted from a verified Cocoa Plum error.
Promotional discounts will be reflected in the refund amount. If returning part of an order causes the remaining order to no longer qualify for a promotion, bundle discount, or minimum-purchase offer, the refund may be adjusted to reflect the terms of that promotion where permitted by law.
Refunds cannot be sent to a different card, bank account, or payment method.
Non-Returnable and Final Sale Items
The following items are not eligible for return or exchange unless they arrived defective, damaged, or incorrect:
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Underwear.
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Swimwear.
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Shapewear.
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Items marked “Final Sale,” “Clearance,” or “Non-Returnable.”
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Gift cards.
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Items without their original tags, labels, packaging, or hygiene protection.
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Items that have been worn, washed, altered, damaged, stained, or contaminated after delivery.
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Free gifts, promotional items, or samples, unless otherwise stated.
Final-sale and non-returnable status will be identified on the applicable product page or before purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your order arrives visibly damaged or you receive the wrong item, contact hello@cocoaplumyoga.com within 7 calendar days of delivery. Include your order number and clear photographs of the item, packaging, shipping label, and damage or error.
For a manufacturing defect that was not reasonably visible upon delivery, contact us promptly after discovering the issue and within the applicable return period.
If the issue is verified, Cocoa Plum will provide an appropriate resolution, which may include a replacement, exchange, refund, or prepaid return label.
Normal wear and tear, accidental damage, improper care, misuse, alterations, failure to follow care instructions, and damage occurring after delivery are not considered manufacturing defects.
Nothing in this policy limits any rights or remedies that cannot legally be excluded.
Return Abuse and Fraud Prevention
To keep our 90-day policy fair and sustainable for all customers, Cocoa Plum reviews returns and exchanges for potential fraud or abuse.
Cocoa Plum reserves the right, where permitted by law, to delay, limit, or refuse a return or exchange when there is reasonable evidence of:
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Excessive, unusual, or repeated return activity.
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Returning items after they have been worn or used.
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Purchasing items for temporary use and then returning them.
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Item substitution, counterfeit returns, or returning an item different from the item purchased.
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Altered receipts, order information, shipping labels, or return documentation.
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Returning empty packages or packages with missing contents.
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Multiple return requests involving the same item.
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Abuse of promotions, discounts, referral programs, chargebacks, or customer accounts.
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A violation of this policy or other Cocoa Plum terms.
We may request additional information reasonably necessary to verify the purchase, identity of the purchaser, condition of the item, or validity of the return. This may include photographs, delivery information, payment verification, or government-issued identification where lawful and reasonably necessary.
A return may be temporarily held while it is reviewed. If a return is denied, Cocoa Plum will provide the reason and instructions regarding the item where appropriate.
Fraudulent activity may result in cancellation of orders, refusal of future transactions, suspension of customer accounts, or referral to the relevant payment provider or authorities.
These protections will not be used to deny a legitimate claim involving an item that was defective, materially misdescribed, damaged in transit, or incorrectly supplied.
Refused and Undeliverable Orders
Orders refused at delivery or returned because of an incorrect, incomplete, or undeliverable address may be treated as a return.
Any actual return shipping charges, carrier fees, or other costs incurred may be deducted from the refund where permitted by law.
An undeliverable or refused package does not automatically qualify for a full refund.
Free Standard Delivery
We offer free standard delivery on qualifying orders.
Orders are generally processed within 2–5 business days. After dispatch, estimated delivery is approximately 5–10 business days, depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
Delivery dates are estimates unless expressly guaranteed in writing.
Policy Changes
Cocoa Plum may update this policy from time to time. The version in effect on the date of purchase will generally apply to that order, unless a change is required by law.
Need Help?
For questions about an order, delivery, return, exchange, or refund, contact:
Please include your order number so we can assist you efficiently.