Cocoa Plum Shipping Policy
Effective date: October 8, 2026
Cocoa Plum ("we", "us" or "our") operates cocoaplumyoga.com. This policy explains shipping costs, processing and delivery times, tracking, and what happens if there is a problem with your delivery.
Shipping costs
US standard shipping is charged by the total weight of your order. The exact cost is calculated and shown at checkout before you pay.
| Order weight | Standard shipping |
|---|---|
| Up to 0.1 kg | $5.60 |
| 0.1–0.2 kg | $7.01 |
| 0.2–0.3 kg | $7.71 |
| 0.3–0.4 kg | $9.33 |
| 0.4–0.5 kg | $15.01 |
| 0.5–0.6 kg | $16.58 |
| 0.6–0.7 kg | $20.39 |
| 0.7–0.8 kg | $23.71 |
| 0.8–0.9 kg | $26.03 |
| 0.9–1.0 kg | $29.35 |
| 1.0–1.1 kg | $31.71 |
| 1.1–1.2 kg | $34.74 |
| 1.2–1.3 kg | $39.01 |
Rates for heavier orders are shown at checkout. We do not currently offer free shipping.
Any expedited or alternative delivery options, and their costs, are also shown at checkout.
Where we ship
We ship throughout the United States.
We may also ship to selected international destinations. Availability, costs and estimated delivery times are shown at checkout. International customers are responsible for any customs duties, import taxes, brokerage charges and other government or carrier fees unless checkout states otherwise. Customs checks can delay delivery and are outside our control.
Processing time
- Orders placed before 2:00 PM Eastern Time, Monday to Friday, are normally processed within 1 business day.
- Orders placed after 2:00 PM ET, or on a weekend or holiday, start processing on the next business day.
- Business days are Monday to Friday, excluding holidays.
Processing may take longer during sales, product launches, holidays, periods of high order volume, severe weather or other circumstances outside our control.
Delivery time
For US standard shipping:
- Processing: 1 business day
- Carrier transit: about 4–7 business days
- Estimated total: about 5–8 business days
These times apply to orders placed before the cutoff on a business day. Delivery dates are estimates, not guarantees, unless we confirm a guaranteed service in writing. Carrier delays, weather, emergencies and address problems can affect delivery.
Order confirmation and tracking
You will receive an order confirmation email after you place your order, and a shipping confirmation email with tracking information once it is dispatched. Tracking can take up to 48 hours to become active. If you have not received tracking after your order has shipped, email us at hello@cocoaplumyoga.com.
Shipping address
Please enter a complete and accurate shipping address at checkout. If you need to correct it, contact us straight away. We will try to update it, but we cannot guarantee a change once processing has started. We are not responsible for delays, losses or extra carrier charges caused by an incorrect or incomplete address.
Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, email hello@cocoaplumyoga.com within 7 calendar days of delivery. Keep the product, packaging and shipping label until we have reviewed the issue, as the carrier may need them. Please include:
- Your order number
- Your shipping address and tracking number
- A description of the issue
- Clear photos of the product, the packaging and the shipping label
Damaged and incorrect items are handled under our Returns and Refund Policy.
Lost or delayed orders
If your tracking shows a delay, check the carrier's tracking page for updates first. If a package seems lost, or is marked "Delivered" but you cannot find it, contact us within 7 calendar days of the expected or recorded delivery date. For packages marked "Delivered", please also check around your delivery location, with household members or neighbours, and with the carrier.
We will review each case and help with any carrier investigation or claim. A "Delivered" status does not automatically qualify for a refund or replacement. We may ask for photos, a signed statement, carrier documents or other information needed to investigate suspected loss, theft, damage or fraud.
Undeliverable, refused and returned packages
A package may be returned to us if the address was incorrect or incomplete, delivery was refused, the package was not collected, or the carrier could not complete delivery. In these cases you may need to pay to have it reshipped. If you ask for a refund instead, the original shipping cost, return shipping, address-correction charges and other carrier fees may be deducted where permitted by law. Any refund is subject to our Returns and Refund Policy.
Preorders and backorders
Estimated dispatch dates for preorder and backordered items are shown on the product page where available. If your order contains both in-stock and preorder or backordered items, we may hold the whole order until everything is ready, unless we tell you the items will ship separately. Estimated dates may change.
Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing. Orders that have already shipped are handled under our Returns and Refund Policy.
Returns
For return eligibility, timeframes, exchanges, refunds and return shipping, see our Returns and Refund Policy.
Changes to this policy
We may update this policy to reflect changes to our operations, carriers, costs or legal obligations. The version in effect when you place your order generally applies to that order, unless the law requires otherwise.
Contact us
Cocoa Plum
Email: hello@cocoaplumyoga.com
Phone: (702) 328-2580
Address: Cocoa Plum Yoga, 10511 Flatlands 1st St., Brooklyn, New York 11236-3007, United States
Hours: Monday to Friday, 9:00 AM to 5:00 PM
Please include your order number so we can help you quickly.