Cocoa Plum Shipping Policy

Effective Date: September 3, 2026

Who We Are

Cocoa Plum ("we," "us," or "our") operates the website cocoaplumyoga.com (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. This Shipping Policy explains our shipping charges, order-processing times, delivery estimates, tracking procedures, and how we handle delivery issues.

Contact Information

Email: hello@cocoaplumyoga.com Phone: (702) 328-2580

Shipping Costs

Standard shipping within the United States is calculated based on the total weight of your order. The exact shipping cost is automatically calculated and displayed at checkout before you complete your purchase.

Because charges are weight-based, heavier orders and orders with more items will show a higher shipping cost. Rates begin at $3.40 for the lightest orders and increase with weight. You will always see the precise amount for your order at checkout before payment.

Free Shipping: Orders qualify for free standard shipping within the United States when either of the following applies: the merchandise subtotal is over $100, or the total order weight is over 2.4 kg. The subtotal threshold is calculated after any discounts and before taxes, shipping charges, and other fees. Gift cards, promotional credits, taxes, and previously purchased items do not count toward the free-shipping threshold unless otherwise stated.

Any available expedited or alternative delivery options and their applicable costs will also be displayed at checkout.

Shipping Range

Delivery Area: We currently ship throughout the United States.

International Shipping: Cocoa Plum may offer shipping to selected international destinations. Availability, shipping charges, and estimated delivery times will be displayed at checkout.

International Fees: International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other government or carrier fees unless checkout expressly states otherwise.

Customs Delays: Customs processing may delay delivery. Cocoa Plum does not control customs inspections or local delivery services.

Order Processing Time

Processing Time: Orders placed before our cutoff are normally processed and prepared for shipment within 1 business day.

Cut-off Time: Our normal order cutoff is 2:00 PM Eastern Time, Monday through Friday.

After Cut-off: Orders placed after the cutoff begin processing on the following business day.

Weekends and Holidays: Orders placed on weekends or holidays begin processing on the next business day.

No Shipping Days: Business days are Monday through Friday, excluding applicable holidays.

Processing may take longer during sales, product launches, holidays, unusually high order volumes, severe weather, or other circumstances outside our reasonable control.

Delivery Time

Standard United States shipping normally takes:

• Handling: 1 business day
• Carrier Transit: Approximately 4–7 business days
• Estimated Total Delivery: Approximately 5–8 business days

These estimates apply to eligible orders placed before the cutoff on a business day. Orders placed after the cutoff, on weekends, or on holidays will begin processing on the next business day.

Delivery dates are estimates rather than guarantees unless Cocoa Plum expressly provides a guaranteed delivery service in writing. Carrier delays, severe weather, emergencies, address problems, and other circumstances outside our control may affect delivery.

Shipping Process

Order Confirmation

After placing an order, you will receive an order-confirmation email at the address provided during checkout.

Tracking Information

Once your order has been dispatched, you will receive a shipping-confirmation email containing available tracking information.

Tracking information may take up to 48 hours after dispatch to become active.

If you have not received tracking information after your order has shipped, please contact us at hello@cocoaplumyoga.com.

Address Accuracy and Changes

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you need to correct your shipping address, contact us immediately. We will make reasonable efforts to update the address, but we cannot guarantee that an order can be changed or redirected after processing has begun.

Cocoa Plum is not responsible for delays, losses, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer.

Lost or Damaged Items

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact hello@cocoaplumyoga.com within 7 calendar days of delivery.

Please retain the product, packaging, shipping label, and all contents while the issue is being reviewed. Do not discard damaged packaging before receiving instructions from us, as the carrier may require it for an investigation.

Please include:

• Your order number.
• Your shipping address.
• Your tracking number.
• A description of the issue.
• Clear photographs of the package and product.
• Photographs of the shipping label when applicable.

Damaged and incorrect products are handled in accordance with our Returns and Exchanges Policy.

Lost or Delayed Orders

If tracking indicates that your package is delayed, please first review the carrier's tracking information for updates.

If a package appears to be lost or is marked "Delivered" but cannot be located, contact us within 7 calendar days of the expected or recorded delivery date.

For packages marked "Delivered," please also check around the delivery location, with household members or neighbors, and with the carrier.

We will review the circumstances and assist with any available carrier investigation or claim.

A tracking status of "Delivered" does not automatically guarantee a refund or replacement. Each properly reported case will be assessed based on the available evidence.

Cocoa Plum may request a signed statement, photographs, identification, police report, carrier documentation, or other information reasonably necessary to investigate suspected loss, theft, damage, or fraud.

Undeliverable, Refused, and Returned Packages

A package may be returned to us if:

• The shipping address was incorrect or incomplete.
• Delivery was refused.
• The package was not collected.
• The carrier could not complete delivery.
• The recipient was unavailable after the carrier's permitted delivery attempts.

If a package is returned for one of these reasons, the customer may be responsible for the cost of reshipping it.

When a refund is requested instead of reshipment, actual outbound shipping, return shipping, address-correction charges, or other carrier fees may be deducted from the refund where permitted by law.

Orders that originally qualified for free shipping may still incur actual carrier costs when they are refused, undeliverable, or returned because of customer-provided address information.

Any applicable refund or return will remain subject to our Returns and Exchanges Policy.

Preorders and Backordered Products

Estimated dispatch dates for preorder and backordered products will be displayed on the applicable product page when available.

If an order contains both available and preorder or backordered products, the order may be held until all products are ready unless we notify you that the items will ship separately.

Any estimate provided for a preorder or backordered product is subject to change.

Order Cancellations

Contact us as quickly as possible if you need to cancel an order.

We cannot guarantee cancellation after an order enters processing or fulfillment.

Once an order has shipped, it must be handled under our Returns and Exchanges Policy.

Returns

For detailed information about eligibility, return timeframes, exchanges, refunds, and return shipping, please refer to our Returns and Exchanges Policy.

Policy Changes

We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, delivery services, costs, or legal obligations.

The policy in effect when an order is placed will generally apply to that order, except where a change is required by law.

Contact Us

If you have questions or concerns about shipping, tracking, or delivery, please contact us:

Cocoa Plum
Email: hello@cocoaplumyoga.com
Phone: (702) 328-2580
Address:
Cocoa Plum Yoga
10511 Flatlands 1st St.
Brooklyn, New York 11236-3007
United States

Hours: Monday to Friday – 9:00 AM to 5:00 PM

Please include your order number when contacting us so we can assist you efficiently.