Effective Date: 11/11/2025
Business Name: Cocoa Plum
Call: (702) 328-2580
Email: info@cocoaplumyoga.com
1. Introduction
At Cocoa Plum, we strive to deliver your orders quickly and safely. This Shipping Policy explains how we process, ship, and deliver your purchases made through our website (www.cocoaplumyoga.com).
By placing an order with Cocoa Plum, you agree to the terms of this Shipping Policy.
2. Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays).
Once your order is confirmed, you will receive an order confirmation email followed by a shipping notification containing your tracking details when your order is dispatched.
During high-volume periods or promotional sales, processing times may be slightly delayed.
3. Shipping Rates & Delivery Times
We offer free standard shipping on all orders within the United States.
| Shipping Type | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (US) | 5–10 business days | Free |
| International Shipping | 10–21 business days | Calculated at checkout |
Please note: delivery times are estimates and may vary based on your location and carrier service conditions.
4. Order Tracking
When your order has shipped, you’ll receive an email with a tracking number and link.
Tracking information may take up to 48 hours to update after shipment.
If you do not receive your tracking information or have trouble accessing it, please contact us at info@cocoaplumyoga.com
5. International Shipping
Cocoa Plum currently ships to select international destinations.
International orders may be subject to customs fees, import duties, and local taxes, which are the responsibility of the customer.
We are not responsible for delays caused by customs clearance or local postal services.
6. Delivery Issues
If your package is delayed, lost, or damaged in transit:
Please first check the tracking link for updates from the carrier.
If your tracking shows “Delivered” but you haven’t received your package, check with neighbors or your local post office.
If your order is lost or damaged, contact us at info@cocoaplumyoga.com within 7 days of the expected delivery date, and we’ll assist with resolving the issue.
Cocoa Plum is not responsible for packages once they are marked as “Delivered” by the carrier.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact details are correct before placing your order.
We are not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
8. Preorders & Backordered Items
If your order contains a preorder or backordered item, all items will ship together once the full order is ready.
Estimated shipping dates for preorder items will be provided on the product page.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carriers, or delivery options.
All updates will be posted on this page with the most recent effective date listed above.
10. Contact Us
If you have any questions about your order, shipping status, or delivery options, please reach out to us:
(702) 328-2580
