Effective Date: July 31, 2026
Business Name: Cocoa Plum
Telephone: (702) 328-2580
Email: hello@cocoaplumyoga.com
1. Introduction
At Cocoa Plum, we aim to process and deliver orders promptly and safely. This Shipping Policy explains our shipping charges, order-processing times, delivery estimates, tracking procedures, and responsibility for delivery issues.
By placing an order with Cocoa Plum, you agree to this Shipping Policy.
2. United States Shipping Charges
We offer standard shipping throughout the United States at the following rates:
| Order subtotal | Standard shipping |
|---|---|
| Less than $60 | $4.99 |
| $60 or more | Free |
The free-shipping threshold is calculated using the merchandise subtotal after discounts and before taxes, shipping charges, and other fees.
Gift cards, promotional credits, taxes, and previously purchased items do not count toward the free-shipping threshold unless otherwise stated.
Any available expedited or alternative delivery service and its cost will be displayed at checkout.
3. Order Cutoff and Processing
Our normal order cutoff is 2:00 PM Eastern Time, Monday through Friday.
Orders placed before the cutoff are normally processed and prepared for shipment within one business day. Orders placed after the cutoff begin processing on the following business day.
Orders placed on weekends or holidays begin processing on the next business day.
Business days are Monday through Friday, excluding applicable holidays. Processing may take longer during sales, product launches, holidays, unusually high order volumes, severe weather, or other circumstances outside our reasonable control.
4. Estimated Delivery Time
Standard United States shipping normally takes:
- Handling: One business day.
- Carrier transit: Three to four business days.
- Estimated total delivery time: Four to five business days.
The total delivery estimate applies to eligible orders placed before the cutoff on a business day. Orders placed after the cutoff, on weekends, or on holidays will begin processing on the next business day.
Delivery dates are estimates rather than guarantees unless Cocoa Plum expressly provides a guaranteed delivery service in writing. Carrier delays, severe weather, emergencies, address problems, and other events outside our control may affect delivery.
5. Order Confirmation and Tracking
After placing an order, you will receive an order-confirmation email at the address provided during checkout.
Once your order has been dispatched, you will receive a shipping-confirmation email containing available tracking information.
Tracking information may take up to 48 hours after dispatch to become active. Please contact us if you have not received tracking information after your order has shipped.
6. Address Accuracy and Changes
Customers are responsible for entering a complete and accurate shipping address during checkout.
Contact us immediately if you need to correct an address. We will make reasonable efforts to update it, but we cannot guarantee that an order can be changed or redirected after processing has begun.
Cocoa Plum is not responsible for delays, losses, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer.
7. Undeliverable, Refused, and Returned Packages
A package may be returned to us if:
- The address was incorrect or incomplete.
- Delivery was refused.
- The package was not collected.
- The carrier could not complete delivery.
- The recipient was unavailable after the carrier’s permitted attempts.
If a package is returned for one of these reasons, the customer may be responsible for the cost of reshipping it.
When a refund is requested instead of reshipment, actual outbound shipping, return shipping, address-correction charges, or other carrier fees may be deducted from the refund where permitted by law. The order remains subject to our separate Returns and Exchanges Policy.
Orders that originally qualified for free shipping may still incur actual carrier costs when they are refused, undeliverable, or returned because of customer-provided address information.
8. Lost, Damaged, or Delayed Packages
If tracking indicates that a package is delayed, please first review the carrier’s tracking information for updates.
If a package appears to be lost, arrives damaged, or is marked “Delivered” but cannot be located, contact us within seven calendar days of the expected or recorded delivery date.
When reporting an issue, include:
- Your order number.
- The shipping address.
- The tracking number.
- A description of the issue.
- Photographs of the package and product when damage is involved.
For packages marked “Delivered,” please also check around the delivery location, with household members or neighbors, and with the carrier.
We will review the circumstances and assist with any available carrier investigation or claim. A tracking status of “Delivered” does not automatically guarantee a refund or replacement, but each properly reported case will be assessed based on the available evidence.
Cocoa Plum may request a signed statement, photographs, identification, a police report, carrier documentation, or other information reasonably necessary to investigate suspected loss, theft, damage, or fraud.
9. Damaged or Incorrect Products
Shipping damage and incorrect products are governed by our Returns and Exchanges Policy.
Please contact hello@cocoaplumyoga.com within seven calendar days of delivery and retain the product, packaging, shipping label, and all contents while the issue is reviewed.
Do not discard damaged packaging before receiving instructions from us, because the carrier may require it for an investigation.
10. Preorders and Backordered Products
Estimated dispatch dates for preorder and backordered products will be displayed on the applicable product page when available.
If an order contains both available and preorder or backordered products, the order may be held until all products are ready unless we notify you that the items will ship separately.
Any estimate provided for a preorder or backordered product is subject to change.
11. International Shipping
Cocoa Plum may offer shipping to selected international destinations. Availability, shipping charges, and estimated delivery times will be displayed during checkout.
International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other government or carrier fees unless checkout expressly states otherwise.
Customs processing may delay delivery. Cocoa Plum does not control customs inspections or local delivery services.
Delete this section if international checkout is not currently enabled.
12. Order Cancellations
Contact us as quickly as possible to request a cancellation.
We cannot guarantee cancellation after an order enters processing or fulfillment. Once an order has shipped, it must be handled under our Returns and Exchanges Policy.
13. Policy Changes
We may update this Shipping Policy to reflect changes in our operations, carriers, delivery services, costs, or legal obligations.
The policy in effect when an order is placed will generally apply to that order, except where a change is required by law.
14. Contact Us
For questions about shipping, tracking, or delivery, contact:
Cocoa Plum
Email: hello@cocoaplumyoga.com
Telephone: (702) 328-2580