• Once your return is received and inspected, your refund will be issued to your original payment method.
• Please allow 5–10 business days after processing for the refund to appear in your account.
• Original shipping fees (if applicable) are non-refundable.

At Cocoa Plum, we want you to feel completely comfortable with every purchase. If something isn’t right, we’re here to help.

• You can return your order within 14 days from the date it was delivered.
• Returned items must be unused, unworn, and in their original condition, with all tags and packaging intact.
• Once your return is approved, we’ll send you a prepaid return label at no cost.
• Items sent back without requesting a return first will not be accepted.

For hygiene and safety reasons, we cannot accept returns on:

• Underwear, swimwear, shapewear, or final sale items